Shipping Protection

Shipping Protection & Support Policy

At our store, we are dedicated to providing you with a seamless and transparent shopping experience. To give you complete control over your order, we offer optional add-on services during checkout.

1. Completely Voluntary Services

Please note that Shipping Protection and Tipping are 100% voluntary. These fees are entirely optional and are only applied to your order if you manually select them:

• Shipping Protection: An optional add-on to safeguard your package against loss, damage, or theft while in transit.

• Tipping: An optional way to show your appreciation for our hard-working fulfillment and customer service teams.

2. Shipping Protection Details

If you choose to include Shipping Protection with your order, your package is covered against various in-transit issues. To review the complete list of coverages and exclusions, please visit our dedicated policy page:

👉 https://curauo.com/products/shipping-protection

3. Change of Mind & Refund Policy

We want you to feel completely confident in your purchase. If you selected Shipping Protection or added a tip and later change your mind—or if you simply made a mistake during checkout—we are happy to issue a full refund for those specific amounts, no questions asked.

• Refund requests for these voluntary fees will be processed immediately, even if your order has already shipped.

4. How to Contact Us

If you would like to request a refund for these optional services or have any questions, our support team is here to help. Reach out to us through any of the channels listed on our Contact Us page, or directly via:

• Phone / SMS: +1 (323) 530-1484

• Email: support@curauo.com 

Our team is always available to assist you swiftly and ensure your shopping experience remains entirely worry-free.